MIRAVAL RESORT & SPA LAUNCHES MY MIRAVAL EXPERIENCE PLANNER
May 2013 (Tucson, AZ)—Previously, when a guest made a reservation at Miraval, they were contacted by one of the property’s dedicated reservation specialists, who took them through a detailed questionnaire. In turn, the reservationist would make recommendations for spa treatments, activities and private sessions.
However, for many Miraval guests (especially first-time guests), having so many different options (there are over 300 things to do at Miraval) to go over with the reservationist could be overwhelming, and it could be difficult for guests to make decisions on the spot. Now, with the MyMiraval.com tool (an online questionnaire sent via email 24 hours after a reservation is made), guests answer key questions about the desired focus of their stay, at their own pace. Upon completion, the survey generates a set of recommended spa services, private sessions and activities. These recommendations are a starting point for exploration, and guests are able to fine-tune their itineraries following a conversation with a dedicated reservation specialist.
The MyMiraval.com questionnaire provides the reservation specialist with insight into the guest’s personality traits, goals and interests, which shed light on how the reservationist can best communicate with the guest and how to best shape their itinerary. MyMiraval.com is not meant to replace the guest/reservationist conversation (this always still takes place), but rather enhance the reservations the process by arming both the reservationist with guest information that will result in a more fulfilling Miraval experience.
Those who don’t even have a reservation can use the tool, click www.mymiraval.com and select “just looking” –the Q & A takes about 5 minutes.
Situated in the warm shade of the Santa Catalina Mountains in northern Tucson, AZ, on 400 acres of idyllic land, Miraval is a top-rated all-inclusive destination resort and spa dedicated to helping guests live life in the moment. Since 1995 the property has been consistently ranked as one of the world’s top destination spas by Travel + Leisure, SpaFinder and Condé Nast Traveler. Offering an array of dynamic growth and development programs, one-of-a-kind, luxurious spa treatments, authentic, flavorful and healthful cuisine as well as an expert staff of renowned wellbeing specialists, Miraval helps to open eyes, minds and hearts. In 2012, the resort unveiled the Miraval Life in Balance Spa with Clarins, a state-of-the-art oasis designed to transform guests both physically and emotionally.