Spa Receptionist - Part Time
The Spa Receptionist is responsible for checking guests in for their services, scheduling and rearranging appointments as necessary for guests, as well as acting as a liaison between guests and other departments of the resort when necessary. The Receptionist must provide quality customer service, and be willing to learn about various services offered as well as necessary computer programs. This person must perform a variet of daily tasks to keep the front desk functioning smoothly.
Responsibilities include but are not limted to:
- Perform check-in procedures on a daily basis
- Understand current status of promotional programs
- Process guest charges and credit card vouchers
- Verify all account postings and balances
- Answer guest requests, ensure request has been resolved
- Transfer charges and deposits to master accounts
- Ensure daily shift checklists are complete
- Stay informed of all Spa services offered at Miraval
- Ensure guest accounts are accurate and credit information is up-to-date
- Inform management of any guest concerns that may arise
- Communicate changes regarding guest accounts to all areas that may be affected throughout the resort
- Provide leadership to others through example of sharing knowledge/skill
- Participate in proactive team efforts to achieve departmental and MIraval goals
- Has an active role as the point person when an emergency situation arises by contacting 911 or notifying proper departments/guests
- Prepares incident reports in situations involving guests, staff, and Miraval property
- Comply with all safety policies, practicies and procedures. Report all unsafe actvities to supervisor and/or Human Resources
- Must maintain a profesional and friendly appearance and attitude at all times
- Will assist guests in all areas of scheduling spa appointments in person and over the phone
- Responsible for running daily reports
- Will complete sales of products sold
High school diploma or general education degree (GED) and at least one year or more of customer service experience preferably in a Spa or Salon setting. Must possess exceptional communication skills to include verbal, written, and electronic. Must be able to use good decision making skills, understand and utilize computer and phone system and have good math skills. This position will be sitting, walking, standing, bending, reaching and light lifting as needed. Will be using fingers, hands, and arms repetitively during each shift. We currently have a part-time position available.