Spa Support Lead - Full Time
Oversees the daily operations of the Spa reception desk and locker rooms, including scheduling and opening and closing procedures. Able to address guest issues and concerns in a professional manner.
Duties and Responsibilities:
- Establish rapport with guests and handle guest issues as they arise
- Perform routine site inspections of Spa reception desk area, locker rooms, quiet room and pool area
- Document and implement SOP’s (standard operating procedures) for Spa desk and locker rooms
- Ensure smooth operation of Spa in coordination with the Guest Services, Laundry and Maintenance departments
- Order guest amenities, locker room supplies
- Report maintenance issues and track open orders
- Follows incident reporting procedures in case of emergencies
Supervisory Responsibilities:
- Recruit, interview, hire, train, schedule Spa desk and locker attendant staff
- Conduct 90 day introductory and annual reviews and take disciplinary action when needed
- Approve and submit payroll reports
- Acts as Manager on Duty according to schedule and provide daily reports to management
- Adheres to and enforces Miraval polices and procedures
Qualification Requirements: General
- Ability to follow-through to completion on assigned tasks
- Attention to detail
- Emphasis on cleanliness
- Solutions oriented approach to problem solving
- Organizational skills
- Excellent written, verbal and electronic communication skills
- Possesses leadership abilities
- High energy, able to multi-task and set priorities
- Professional appearance
- Willingness to work flexible hours including days, evenings, weekends and holidays
- Capable of dealing with stressful situations in a calm and professional manner
- Experienced in managing people with compassion, patience and maturity
Education and Experience:
- Bachelor’s degree preferred or equivalent years of experience
- Previous supervisory experience up to 10 people
- Hotel and/or guest service experience in a Spa setting is preferred
Language Skills:
- Fluent in English, bi-lingual in Spanish a plus
Mathematical and Technical Skills:
- Basic math skills
- 10-key calculator
- Microsoft Office a must
- Knowledge of SpaSoft and SMS systems a plus
Reasoning Ability:
- Must be self-motivated and a problem solver and possess excellent listening and communication skills.
Physical Demands:
- Able to stand and walk for at least 75% of the shift
- Must be able to sit for at least 25% of the shift
- Climb and descent stairs
- Push, pull, bend, squat, reach and twist
- Must be able to regularly lift at least 10 pounds
- Must be able to occasionally lift up to 50 pounds
- Able to use hands and fingers to write, type, grasp, hold and manipulate
Environment:
- Predominantly in-doors in an office environment with air-conditioning, heating, calm music, fountain sounds and incandescent lighting.