santa catalina mountains miraval

Information Technology Positions

IT Support Technician - Full Time

Job Summary

The IT Support Technician will be responsible for handling all IT-related activities.He or she will interact with company users and guests on all levels to provide prompt answers and assistance and resolve all hardware and software issues in a timely manner.

Job Responsibilities

  • Technician duties of telephone and Ethernet wiring
  • Create and maintain technical documentation
  • Serves as point of contact for all user requests for all resort systems
  • Technician will be at the very busy front-line, dealing directly with customers who have technical issues such as forgotten passwords, viruses or email issues.
  • Accepts PC and application support calls and emails from resort users and follows through to address and resolve issues as expediently as possible
  • Logging customer/employee queries
  • Analyzing call logs to spot trends and underlying issues
  • Schedules and performs regular software and hardware maintenance for all user workstations
  • Installing and configuring computer systems
  • Diagnosing and solving hardware/software faults
  • Tests, documents and resolves conflicts with PC hardware and software
  • Follows appropriate standards of PC configurations and software installations
  • Build laptops and desktops as needed, according to established standards
  • Provides on call support as scheduled
  • Establishes priorities for daily and project related tasks based on business needs and established service levels to meet deadlines
  • Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
  • Brings forth any issues that may affect system capacity or the need to acquire new equipment
  • Ensures adequate systems coverage to all user4s is maintained at all times
  • Ensures company software, hardware, e-mail and internet policies are enforced
  • Writes progress reports to inform management of systems and operational issues
  • Updates operating system and applications as required
  • Loads, updates and assists with usage of software applications as required
  • Manages usage of resort network, network printing, and network technical resources
  • Maintains current inventory of all network and workstation software and hardware
  • Consults with management team to determine equipment requirements

Job Requirements

  • Background in IT support
  • Proactive guest service and hospitality skills
  • Exceptional time management and organizational skills
  • Excellent verbal and written communication skills
  • Strong multi-tasking capabilities
  • Detail orientation and a superior level of computer knowledge and literacy
  • Able to talk about technology in simple terms
  • A logical thinker
  • An excellent problem solver with strong analytical skills
  • Like to keep up to date with the latest technology
  • Ideal candidate will model and embrace Miraval’s values of healthful living
  • Customer service and interpersonal skills are important
  • 1-4 years of related IT experience
  • Ability to work a flexible and varied schedule
  • A+ certification, Net+ preferred
  • Hands on wiring/Ethernet cabling experience
  • Previous experience with Imaging Software, Active Directory, and IP Telephone are a plus
  • Previous work experience in a hotel/resort setting is preferred