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miraval spa suite

Spa Positions

Massage Therapist - Full Time, Part Time and On Call 

The Massage Therapist administers professional massage and body treatments to our guests. Candidates must have a thorough knowledge of various massage modalities, possess a general understanding of body treatments and be willing to participate in Miraval specific massage training.

Experience in Thai and/or Hot Stone is preferred. Must possess excellent communication/guest relations skills in order to effectively provide wellness solutions to meet the needs of our guests. Must hold a current Arizona state massage license. Resort Spa experience is preferred. We have several open positions including Full-Time, Part-Time and On Call

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Thai Massage Therapist - Part Time

The Thai Massage Therapist administers professional Thai massage to our guests.Ideally, candidates will have additional knowledge of other massage modalities, possess a general understanding of body treatments and be willing to participate in Miraval specific massage training. Must possess excellent communication/guest relations skills in order to effectively provide wellness solutions to meet the needs of our guests.Must hold a current Arizona state massage license. Must be available to work a flexible schedule. This is a part time position.

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Nail Technician - Full Time and Part Time

Job Responsibilities:

  • Must provide quality nail services and will be responsible for learning treatments specific to Miraval and all pertinent product lines
  • Adhere to given schedule and appointments, organize and hand in to manager all completed forms with voucher receipts of appointments at the end of the shift, adhere to all policies and procedures as stated in the employee handbook
  • Maintain cleanliness of equipment and stations used as well as restock of linens and products between and at the end of each working shift
  • Must possess the ability to perform consecutive services in a pre-determined period of time
  • Must be able to respond to individual guest needs and adhere to Miraval standards as written in the employee handbook, required to demonstrate job performance proficiency in at least the following areas: Perform 3 consecutive 50-minute natural manicures and pedicures.

Job Requirements:

  • Must have graduated from an accredited cosmetology school with a minimum of 300 hours
  • Must possess a strong educational background with the ability to implement appropriate techniques according to assessment of guests, indications or contradictions
  • Minimum of 1-year experience as a nail tech required
  • English is required to communicate with guests and management
  • Must possess the ability to represent the Mission of Miraval as in the handbook, verbally and with body language
  • Must speak quietly in a clear, concise, confident manner to guests and employees
  • Job requires strong to moderate physical stamina
  • Must be able to withstand up to 8 hours of sitting and reaching with intermittent bending and walking

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Esthetician - Part Time

Job Summary

TheexperiencedEstheticianmustprovidequalityfacials,waxing,andmake-upapplication,andberesponsibleforlearningtreatmentsspecifictoMiravalandallpertinentproductlines.

Job Responsibilities

  • adheretogivenscheduleandappointments.
  • organizeandhandinanaccurateaccountingofappointmentsattheendofeachpayperiod.
  • adheretoallpoliciesandproceduresasstatedintheemployeehandbook.
  • maintaincleanlinessofequipmentandstationsused,aswellas,restockoflinensandproductsbetweenandattheendofeachworkingshift.
  • mustpossesstheabilitytoperformconsecutiveservicesinapre-determinedperiodoftime.
  • requiredtosellretailproductsassociatedwithtreatments,andachievemonthlysalesgoals.
  • mustbeabletorespondtoindividualguestneedsandadheretoMiravalstandardsaswrittenintheemployeehandbook.
  • requiredtodemonstratejobperformanceproficiencyinatleastthefollowingareas:Perform3consecutivebasicfacialsandwaxingwithinthegiventimeframe

Job Requirements

  • musthavegraduatedfromanaccreditedestheticschoolwithaminimumof600hours
  • mustpossessstrongeducationalbackgroundwiththeabilitytoimplementappropriatetechniquesaccordingtoassessmentofguests,indicationsorcontradictions
  • minimumof1yearexperienceworkingasanesthetician
  • Englishisrequiredtocommunicatewithguestsandmanagement.
  • mustpossesstheabilitytorepresenttheMissionofMiravalasinthehandbook,verballyandwithbodylanguage
  • mustspeakquietlyinaclear,concise,confidentmannertoguestsandemployees
  • abilitytounderstandpersonalboundariesandconfidentialityofguestsasstatedintheemployeehandbook
  • mustpossessgooddecisionmakingabilityinregardstoguestissuesthatariseinthemomentwithoutmanagementsupervision
  • minimum600hoursfromaccreditedestheticschool
  • ifappropriateothermodalitycertificateswillberequested
  • requiredtoprovidecopiesofcurrentcertificatesand/orlicenses
  • jobrequiresstrongtomoderatephysicalstamina
  • mustbeabletowithstandupto8hoursofsittingandreachingwithintermittent,standing,bendingandwalking

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Men's Locker Room Attendant - Part Time 

Job Responsibilities

  • the Locker Room Attendant will assist guests with robes, towels, slippers and lockers
  • ensure the cleanliness of locker room facilities
  • maintain Spa public areas: lobby, quiet room, pool
  • keeps the pool area clean and well-stocked
  • this is an integral position in the Spa as guests often ask questions about our spa treatments, the resort and inquire about other departments.

Job Requirements

  • The LRA must have excellent customer service and communication skills
  • be able to learn the basic descriptions of our spa treatments
  • be flexible with what may need to be accomplished in their area each day
  • have the ability to work on their own and use good judgment
  • The Locker Room Attendant position requires walking, standing, and light to medium lifting of linen, towels, and robes, bending, reaching, pushing, pulling and stooping

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Women's Locker Room Attendant - Part Time 

Job Summary

The Locker Room Attendant is on the front-line of guest interaction so exceptional customer service and communication is required.

Job Responsibilities

  • assists guestswithrobes,towels,slippersandlockers
  • ensures thecleanlinessoflockerroomfacilities
  • maintains spapublicareas
  • keeps thepoolareacleanandwell-stocked

Job Requirements

  • Mustbeavailabletoworka flexiblescheduleincluding;days,evenings,holidaysandweekends.
  • willbestandingandwalking85%ofthetime,bending,stooping,pushing,pulling,reachingandliftingupto50pounds
  • must be able to communicate clearly verbally and in writing and must be able to read, interpret, and repeat directions and instructions accurately

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Spa Receptionist - Full Time and Part Time

Job Responsibilities

  • responsibleforcheckingguestsinfortheirservices
  • schedulingandrearrangingappointmentsasnecessaryforguests
  • actingasaliaisonbetweenguestsandotherdepartmentsoftheresortwhennecessary
  • mustprovidequalitycustomerservice
  • bewillingtolearnaboutvariousservicesofferedaswellasnecessarycomputerprograms
  • mustperformavarietyofdailytaskstokeepthefrontdeskfunctioningsmoothly
  • performcheck-inproceduresonadailybasis
  • understandcurrentstatusofpromotionalprograms
  • processguestchargesandcreditcardvouchers
  • verifyallaccountpostingsandbalances
  • answerguestrequests,ensurerequestsarepassedontoproperdepartments,andfollowuptoensurerequesthasbeenresolved
  • transferchargesanddepositstomasteraccounts
  • ensuredailyshiftchecklistsarecomplete
  • stayinformedofallSpaservicesofferedatMiraval
  • ensureguestaccountsareaccurateandcreditinformationisup-to-date
  • informmanagementofanyguestconcernsthatmayarise
  • communicatechangesregardingguestaccountstoallareasthatmaybeaffectedthroughouttheresort
  • provideleadershiptoothersthroughexampleofsharingofknowledge/skill
  • participateinproactiveteameffortstoachievedepartmentalandMiravalgoals
  • hasanactiveroleasthepointpersonwhenanemergencysituationarisesbycontacting911ornotifyingproperdepartments/guests
  • preparesincidentreportsinsituationsinvolvingguests,staff,andMiravalproperty
  • complywithallsafetypolicies,practicesandprocedures.Reportallunsafeactivitiestosupervisorand/orHumanResources
  • mustmaintainaprofessionalandfriendlyappearanceandattitudeatalltimes
  • willassistguestsinallareasofschedulingspaappointmentsinpersonandoverthephone
  • responsibleforrunningdailyreports
  • willcompletesalesofproductssold

Job Requirements

  • Highschooldiplomaorgeneraleducationdegree(GED)
  • atleastoneyearormoreofcustomerserviceexperiencepreferablyinaSpaorSalonsetting
  • mustpossessexceptionalcommunicationskillstoincludeverbal,written,andelectronic
  • mustbeabletousegooddecisionmakingskills,understandandutilizecomputerandphonesystemandhavegoodmathskills
  • thispositionwillbesitting,walking,standing,bending,reachingandlightliftingasneeded
  • willbeusingfingers,handsandarmsrepetitivelyduringeachshift

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Spa Front Desk Supervisor - Full Time 

Position Summary

Oversees the daily operations of the Spa reception desk and locker rooms, including scheduling and opening and closing procedures. Able to address guest issues and concerns in a professional manner.

Job Responsibilities:

  • Establish rapport with guests and handle guest issues as they arise
  • Perform routine site inspections of Spa reception desk area, locker rooms, quiet room and pool area
  • Document and implement SOP’s (standard operating procedures) for Spa desk and locker rooms
  • Ensure smooth operation of Spa in coordination with the Guest Services, Laundry and Maintenance departments
  • Order guest amenities, locker room supplies
  • Report maintenance issues and track open orders
  • Follows incident reporting procedures in case of emergencies
  • Recruit, interview, hire, train, schedule Spa desk and locker attendant staff
  • Conduct 90 day introductory and annual reviews and take disciplinary action when needed
  • Approve and submit payroll reports
  • Acts as Manager on Duty according to schedule and provide daily reports to management
  • Adheres to and enforces Miraval polices and procedures

Job Requirements

  • Ability to follow-through to completion on assigned tasks
  • Attention to detail
  • Emphasis on cleanliness
  • Solutions oriented approach to problem solving
  • Organizational skills
  • Excellent written, verbal and electronic communication skills
  • Possesses leadership abilities
  • High energy, able to multi-task and set priorities
  • Professional appearance
  • Willingness to work flexible hours including days, evenings, weekends and holidays
  • Capable of dealing with stressful situations in a calm and professional manner
  • Experienced in managing people with compassion, patience and maturity
  • Bachelor’s degree preferred or equivalent years of experience
  • Previous supervisory experience up to 10 people
  • Hotel and/or guest service experience in a Spa setting is preferred
  • Fluent in English, bi-lingual in Spanish a plus
  • Basic math skills
  • 10-key calculator
  • Microsoft Office a must
  • Knowledge of SpaSoft and SMS systems a plus
  • Must be self-motivated and a problem solver and possess excellent listening and communication skills
  • Physical Demands:
  • Able to stand and walk for at least 75% of the shift
  • Must be able to sit for at least 25% of the shift
  • Climb and descend stairs
  • Push, pull, bend, squat, reach and twist
  • Must be able to regularly lift at least 10 pounds
  • Must be able to occasionally lift up to 50 pounds
  • Able to use hands and fingers to write, type, grasp, hold and manipulate
  • Predominantly in-doors in an office environment with air-conditioning, heating, calm music, fountain sounds and incandescent lighting.

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