miraval spa suite

Spa Positions

ASSISTANT SPA DIRECTOR - FULL TIME/SALARIED

Job Summary

The primary responsibility of the Assistant Spa Director is to assist the Director in setting the leadership standard in providing direction and supervision to spa staff in the Spa's daily operations including but not limited to fitness, yoga, mindfulness and meditation, spa desk and locker room, pool operations, and the full Treatment Menu of Services and Programs. The Assistant Spa Director is the lead Manager on Duty for the Spa and with the Director serves as a role model of personal and professional values across Miraval. The Assistant Spa Director oversees the coordination of all guest needs, oversees the process of staff scheduling to accommodate guest needs, and provides the attention to details in the Spa Standards. This person will support and represent the Spa Director in her or his absence in internal/external meetings and activities.

Job Responsibilities

  • Assists in the development and refinement of policies, procedures, service protocols and job design for each department and position in the Spa.
  • Effectively addresses all guest and employee issues and concerns in a professional manner.
  • Supervises, counsels, evaluates, and monitors attendance of all Spa personnel.
  • Assists in developing and implementing budgets, monitors revenues and operating costs.
  • Recommends and implements methods for increasing revenue and controlling costs.
  • Continuously monitors cleanliness of environment, ambience, and condition of physical space.
  • Collaborates as needed on projects and strategies related to Miraval's growth and brand expansion.
  • Performs other duties, tasks and projects as assigned by the Director.
  • Ability to work in a dynamic, entrepreneurial organization, in both a team and independent environment.
  • Product knowledge - Hospitality, Resort, and High-End Residential, with knowledge of the health and wellness industries.
  • Ability to make reasoned business decisions, taking into account several financial and strategic variables.
  • Strong leadership and organizational skills necessary to manage various departments as well as total Spa operation.
  • Must display appropriate social skills, congeniality, confidentially and discretion necessary to make guests feel comfortable and welcome and serve as a role model for employees.
  • Demonstrated experience and ability to mentor, teach, supervise, motivate, monitor, encourage and support the advancement and continuity of staff.

Job Requirements

  • Full time, flexible availability.
  • Strong leadership and organizational skills necessary to manage various departments as well as total Spa operation.
  • Possess business and financial skills to assist in developing and analyzing budgets, management and financial reports, cost analysis, etc.
  • Previous Spa Director/Management experience essential with 5 years of direct spa operational responsibility and supervision in a full service, large volume, resort setting required.
  • Possess business and financial skills to assist in developing and analyzing budgets, management and financial reports, cost analysis, etc.
  • Hospitality Education and other resort experience a plus.

APPLY 

MASSAGE THERAPIST - PART TIME

Job Summary

Must provide quality massage therapy and be responsible for learning treatments specific to Miraval and all pertinent product lines. 

Job Responsibilities

  • Adhere to given schedule and appointments.
  • Organize and hand in an accurate accounting of appointments at the end of each pay period.
  • Adhere to all policies and procedures as stated in the employee handbook.
  • Maintain cleanliness of equipment and rooms, as well as, restock of linens and products between and at the end of each working shift.
  • Must possess the ability to perform consecutive services in a pre-determined period of time.
  • Required to sell retail products associated with treatments and achieve monthly sales goals.

Job Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below represent the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  •  Must be able to respond to individual guest needs and adhere to Miraval standards as written in the employee handbook.
  • Must act in accordance with State Licensing & Education.
  • Must have a minimum of one year professional massage experience.
  • Must possess excellent communication skills.
  •  Must have graduated from an accredited massage school with sufficient hours based on massage modality.
  • Must possess strong educational background with the ability to implement appropriate techniques according to assessment of guests, indications or contradictions.
  • Minimum of 1 year Spa experience working as a massage therapist.

APPLY

MASSAGE THERAPIST - REFLEXOLOGIST - PART TIME

Massage and body treatments to our guests.Candidates must have a thoroughknowledge of various massage modalities, possess a generalunderstandingof body treatments and be willing to participate in Miraval specific massagetraining.Experience in Thai and/or Hot Stone is preferred.Must possessexcellent communication/guest relations skills in order to effectively providewellness solutions to meet the needs of our guests.Must hold a currentArizona state massage license and have at least 2 years of current experience.Resort Spa experience is preferred.

APPLY

MEN'S LOCKER ROOM ATTENDANT - PART TIME 

Job Summary

The Locker Room Attendant is on the front-line of guest interaction so exceptional customer service and communication is required.

Job Responsibilities

  • Assists guests with robes, towels, slippers and lockers
  • Ensures the cleanliness of locker room facilities
  • Maintains spa public areas
  • Keeps the pool area clean and well-stocked

Job Requirements

  • Must be available to work a flexible schedule including; days, evenings, holidays and weekends.
  • Will be standing and walking 85% of the time, bending, stooping, pushing, pulling, reaching and lifting up to 50 pounds
  • Must be able to communicate clearly verbally and in writing and must be able to read, interpret, and repeat directions and instructions accurately

APPLY

SPA DESK ATTENDANT - PART TIME

Job Summary

Spa  Receptionist  is  responsible  for  checking  guests  in  for  their  services,  scheduling  and  rearranging  appointments  as  necessary  for  guests,  as  well  as  acting  as  a  liaison  between  guests  and  other departments  of  the  resort  when  necessary.  The  Receptionist  must  provide  quality  customer  service,  and  be  willing  to  learn  about  various  services  offered  as  well  as  necessary  computer  programs.  This  person  must  perform  a  variety  of  daily  tasks  to  keep  the  front  desk  functioning  smoothly.  

Job Responsibility

  • Perform  check-in  procedures  on  a  daily  basis  
  • Understand  current  status  of  promotional  programs  
  •  Process  guest  charges  and  credit  card  vouchers  
  • Verify  all  account  postings  and  balances  
  • Answer  guest  requests,  ensure  requests  are  passed  on  to  proper  departments,  and  follow  up  to  ensure  request  has  been  resolved  
  • Transfer  charges  and  deposits  to  master  accounts  
  •  Ensure  daily  shift  checklists  are  complete  
  •  Stay  informed  of  all  Spa  services  offered  at  Miraval  
  •  Ensure  guest  accounts  are  accurate  and  credit  information  is  up-to-date  
  • Inform  management  of  any  guest  concerns  that  may  arise  
  • Communicate  changes  regarding  guest  accounts  to  all  areas  that  may  be  affected  throughout  the  resort  
  • Provide  leadership  to  others  through  example  of  sharing  of  knowledge/skill  
  • Participate  in  proactive  team  efforts  to  achieve  departmental  and  Miraval  goals  
  • Has  an  active  role  as  the  point  person  when  an  emergency  situation  arises  by  contacting  911  or  notifying  proper  departments/guests  
  • Prepares  incident  reports  in  situations  involving  guests,  staff,  and  Miraval  property  
  • Comply  with  all  safety  policies,  practices  and  procedures.  Report  all  unsafe  activities  to  supervisor  and/or  Human  Resources  
  • Must  maintain  a  professional  and  friendly  appearance  and  attitude  at  all  times  
  • Will  assist  guests  in  all  areas  of  scheduling  spa  appointments  in  person  and  over  the  phone  
  •  Responsible  for  running  daily  reports  
  • Will  complete  sales  of  products  sold  

Job Requirements

  • High  school  diploma  or  general  education  degree  (GED)  
  • One  year  or  more  of  customer  service  experience  preferably  in  a  Spa  or  Salon  setting.  
  • Must  possess  exceptional  communication  skills  to  include  verbal,  written,  and  electronic.  
  •  Must  be  able  to  use  good  decision  making  skills,  understand  and  utilize  computer  and  phone  system  and  have  good  math  skills.  
  • This  position  will  be  sitting,  walking,  standing,  bending,  reaching  and  light  lifting  as  needed.  
  • Will  be  using  fingers,  hands  and  arms  repetitively  during  each  shift.

APPLY 

SPA DIRECTOR - FULL TIME/SALARIED

Job Summary

Under the direction of the General Manager, the Spa Director oversees and monitors all facets of the spa operation and is responsible for the staffing, scheduling, programming and management of massage, skin care, salon, locker rooms and spa reception.

Job Responsibilities

  • Develop policies and procedures for each department in the spa as well as for the spa operation as a whole.
  • Coordinates and assists in the development of job descriptions for each position.
  • Interviews, hires, trains, and evaluates all supervisors and key staff for each department of operations: massage, salon, skin care and spa support personnel including locker room attendants, receptionists and retail sales.
  • Stays updated and assists in coordinating and training the staff according to the latest developments pertinent to the function of each department.
  • Maintains a cooperative and professional work relationship with all auxiliary resort departments.
  • Oversees and maintains cleanliness and neatness of the facility.
  • Suggests and recommends salary and commissions structure.
  • Assists in developing and implementing new programming, budgets
  • Responsible for the budget while monitoring revenues and operating costs
  • Assists with marketing and public relations to help create and present a marketable facility.
  • Directs the promotion and maintenance of effective guest relations.
  • Responsible for overall direction, coordination and evaluation of Spa staff.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal laws.
  • Addresses complaints and resolves problems.

Job Requirements

  • Strong leadership and organizational skills necessary to manage various departments as well as total Spa operation.
  • Possess business and financial skills to develop and analyze budgets, management and financial reports, cost analysis, etc.
  • Must display appropriate social skills and congeniality necessary to make guests feel comfortable and welcome and serve as a role model for employees.
  • Ability to train, supervise, motivate, monitor and retain staff.
  • Management experience in high-end hospitality/resort operations.
  • Experience in spa management essential.
  • Possess fluent use of the English language.
  • Ability to develop forecasts and financial statements.
  • Ability to read, analyze and interpret general business periodocals, professional journals, technical procedures or government regulations.
  • Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public.
  • While performing the duties of this job, regularly required to walk; use hands, wrists and fingers, handle or feel objects, tools or controls; reach with hands and arms; talk or hear; and taste or smell. The employee sometimes is required to stoop, kneel, crouch or crawl, climb or balance and ascend or descend flights of stairs and ramps.
  • Must regularly lift and/or move up to ten (10) pounds, frequently lift and/or move up to twenty-five (25) pounds and occasionally lift and/or move more than fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision,and depth perception.

APPLY

THAI MASSAGE THERAPIST - PART TIME

The Thai Massage Therapist administers professional Thai massage to our guests.Ideally, candidates will have additional knowledge of other massage modalities, possess a general understanding of body treatments and be willing to participate in Miraval specific massage training. Must possess excellent communication/guest relations skills in order to effectively provide wellness solutions to meet the needs of our guests.Must hold a current Arizona state massage license. Must be available to work a flexible schedule. This is a part time position.

APPLY

THERAPIST'S ASSISTANT - PART TIME 

Job Summary

This position assists the therapists in setting up and preparing for treatments. The Therapist Assistant is responsible for maintaining the standard of cleanliness in the treatment rooms and ordering, dispensing and monitoring product usage.

Job Responsibilites 

  • Place orders for inventory items and treatment supplies. 
  • Pre-measure product and monitor usage. 
  • Clean and stock prep room areas. 
  • Deep clean treatment rooms on a rotating schedule. 
  • Report and track maintenance issues. 
  • Assist therapists in room set-up and breakdown. 
  • Assume all lead responsibilities including room set-up, turning on Stones roasters, hot cabbies, cup warmers and salt lamps. 
  • Stock and warm Ayurvedic oils. 
  • Turn on computer and review therapist balancing. 
  • Prepare room sign-out sheet. 
  • Prepare for wet treatments – turn on wrap blankets, cut plastic. 
  • Clean and fill oil, cream and lotion bottles. 
  • Clean and fill shampoo, conditioner, and shower gel bottles in wet rooms.

Job Requirements

  • Impeccable sense of cleanliness, organized, friendly, can follow procedures.
  • Familiar with Microsoft Office Suites
  • High school diploma or GED
  • Some administrative and/or spa experience is preferred but not necessary 

APPLY

WATSU THERAPIST (AQUA ZEN) - PART TIME

Job Summary

The  Aqua  Zen  Therapist  must  hold  a  current  massage  license  in  the  state  of  Arizona  and  have  at  least  one  year  of  Watsu  I  and  II  experience. The  ideal  candidate  will  perform  this  gentle  form  of  body  therapy  in  warm  water,  while  combining  elements  of  massage,  joint  mobilization,  shiatsu,  muscle  stretching  and  dance.   

Job Responsibilities

  • Therapist must be able to perform  in  an  outdoor  heated  pool. 
  • All  candidates  will  be  required  to  test-out  prior  to  being  hired.
  • This position works in very close physical contact with our guests so the utmost in professionalism and respect is paramount.
  • This position requires stretching, pushing, pulling, reaching and twisting. 

Job Requirements

  • Must have exceptional communication skills and be able to explain movements to guests and answer their questions.

APPLY 

Women's Locker Room Attendant - Part Time 

Job Summary

The Locker Room Attendant is on the front-line of guest interaction so exceptional customer service and communication is required.

Job Responsibilities

  • Assists guests with robes, towels, slippers and lockers
  • Ensures the cleanliness of locker room facilities
  • Maintains spa public areas
  • Keeps the pool area clean and well-stocked

Job Requirements

  • Must be available to work a flexible schedule including; days, evenings, holidays and weekends.
  • Will be standing and walking 85% of the time, bending, stooping, pushing, pulling, reaching and lifting up to 50 pounds
  • Must be able to communicate clearly verbally and in writing and must be able to read, interpret, and repeat directions and instructions accurately

APPLY

Search