Reservations Agent - Full time
The Miraval Reservations Agent sets the tone for our guests before they even drive through the gate; they are often their first point of contact with Miraval. Concierge experience (1-3 yrs) is essential to provide our guests with a memorable experience while staying at Miraval.
From guests who are coming for a vacation to guests who have a purpose and intention to their stay, the Reservations Agent must make a connection and provide the guest with quality services and experiences and respond to all guest requests promptly to ensure a positive guest stay. The person in this position must understand the basic principles of selling, processing guest requests for spa appointments, one on ones, special requests, and telephone customer service. Must be familiar with the operation of property management software, e-mail, routine database activity, graphics, and Microsoft applications such as Word, Excel, and Windows. Know how to operate printers and other front office equipment. Must be able to prioritize tasks and handle multiple tasks simultaneously. Evenings and weekends are required.