HOW WE ARE TAKING CARE OF YOU
& OUR TEAM
We are working with leading health and hospitality advisory boards to establish new standards of sanitation to better care for your personal safety during your stay. We will be sharing information on what you can expect when we reopen our doors, and how we will get back to what we do best – creating a life in balance together.
We are also offering flexible cancellation policies to give you peace of mind while you consider Miraval for future travel.
Miraval Arizona & Miraval Austin are accepting reservations for June 25, 2020 and beyond. The Life in Balance Spas at both properties will open on July 31, 2020. It is a fluid situation and we will keep you updated on Miraval operations accordingly.
FLEXIBLE CANCELLATION POLICY
For reservations made in 2020, we are extending a flexible cancellation policy and not forfeiting deposits should you need to cancel. For cancellations made more than 21 days prior to the scheduled arrival date, you will receive a full refund of your deposit. For cancellations made within 21 days prior to the scheduled arrival date, your deposit will be held for future use within the same calendar year. An advance deposit of 50% of your total stay package is required to guarantee your reservation.
WHAT TO EXPECT DURING YOUR STAY
The Miraval experience has always been about choice, and meeting you where you are. We want you to have as much information available as possible as you make your Miraval reservation and craft your itinerary. New safety measures and cleanliness procedures are in place. To learn more about what to expect during your stay, click here.
OUR CLEANLINESS COMMITMENT
Miraval is working closely with Global Biorisk Advisory Council, and alongside Hyatt, has proudly announced the Global Care & Cleanliness Commitment, which focuses on the safety and wellbeing of colleagues and guests in a COVID-19 world and beyond. The commitment includes plans for resort-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Miraval is taking to further enhance our existing rigorous protocols.
Our Experience Planning team is available to help guide you and answer questions regarding your future Miraval stay.
HOURS OF AVAILABILITY
Monday – Friday: 6:00am – 5:00pm MST.
Saturday & Sunday: 8:00am – 5:00pm MST.
We can’t wait to welcome our guests and colleagues back soon and get back to what we do best – creating balance together.